Our business model is based on providing a truly bespoke service to every single enquiry, so therefore it is imperative that we capture certain personal information about you and your specific requirements. As we develop a relationship with my clients and prospective clients, we need to assess their specific design requests for their garden. To do this, we need to understand the key decision makers for the project – what type of service they will require, when they will need it and what are their contact details.
In order for us to do this, we need to capture the following data and information:
- Garden location
- Email address Social media pages
- Contact telephone numbers
- Interests and hobbies
- Likes and dislikes
- Family size, number of children
How the garden will be used and by whom?
All of the data is stored in our cloud database on Google Sheets, which are encrypted and password protected. The data is kept for differing lengths of time depending on several different factors, such as whether we were successful in securing the business, whether we lost the business (some potential clients never respond to our original quotes), whether we have secured a long term maintenance contract and if we have secured the business, we need to stay in contact after the project has been completed to communicate on such subjects as:
- Feedback and recommendations
- Official photos
- Maintenance support
The data storage time lengths are as follows:
Business lost (clear communication from client) – one month after the date of communication
Business outcome uncertain (no response from client after quote issued) – six months after the date of communication
Business secured (deposit received) – six months after the date of communication
Maintenance Support – for as long as the contract remains in place
We keep the data for the business lost or uncertain outcomes, as clients do change their minds, especially if their chosen supplier fails to deliver or lets them down.
We do not share personal data with other organisations.
Any communications are for direct business only, once we understand that there is a particular business opportunity.
From time to time, we work with “trusted suppliers”, such as plant/material suppliers. We will occasionally link their social media feeds to our Facebook and Instagram pages, if we deem the content to be acceptable. However, we are categorically not responsible for the content of their adverts.